Find information on visiting the V&A, the Members' Room or tips on how to make the most of your Membership.
Looking to buy V&A Membership and want to know more about the benefits? Find out more on our buying Membership page.
Visiting exhibitions
Can Members visit sold out exhibitions?
Yes. As a Member, you get free unlimited visits to all exhibitions even when tickets have sold out.
Do Members need to book tickets to visit special exhibitions?
No. Members do not need to book tickets to visit our exhibitions. Your Membership card is your ticket.
V&A South Kensington and Young V&A are open seven days a week. Last admission to exhibitions is 16.15 at Young V&A and 17.00 (21.00 on Fridays) at V&A South Kensington.
Membership cards
Can I visit without my Membership card?
You need a valid physical or digital Membership card to enter exhibitions. If you forget to bring it, you can pick up a temporary card from the Membership desk or Members' Room at South Kensington when you arrive, or the admissions desk at Young V&A.
Will I get a physical and digital Membership card?
Yes, currently all Members will get both.
Your digital Membership card will give you access to the same benefits as your physical card. This includes free access to exhibitions, entry to the Members' Room and discounts in the V&A shops and cafes.
The details on my cards are not correct. How can I get this updated?
Please email membership@vam.ac.uk and the Membership team will check your details and arrange to update your card if required.
Digital Membership cards
How do I download my digital card?
If you provided the V&A with your email address when purchasing your Membership, you will receive an email from Cuseum – our digital card provider. This includes instructions and a link to download your digital card. You must open this email using the device which you would like to download your digital card to.
You can only download your card to one device.
iPhone users
1. Open the email containing your digital card from your iPhone
2. Tap 'Download your Membership Card'. This will open a new webpage with a preview of your card
3. Tap 'Add to Apple Wallet' then 'Add'
4. The card will automatically be loaded into your iPhone's Apple Wallet where it can be accessed at any time
Android users
1. Open the email containing your digital card from your Android phone
2. Tap 'Download your Membership Card'. This will open a new webpage with a preview of your card
3. Tap 'Add to Google Wallet' then 'Add'
4. The card will automatically be loaded into your Google Wallet, where it can be accessed at any time
Can I download my digital card to multiple devices?
No. Your V&A Membership card is not transferrable. It can only be downloaded once to a specific device.
I'm a Member without a digital card. Will I get one?
If you renew your Membership, you will get a link to download a digital Membership card. Once you renew your Membership, you will get an email from Cuseum, our digital card provider, with instructions on how to download your digital Membership card.
Do I need a new digital card when I renew my Membership?
No. If you have already downloaded a digital Membership card, your expiry date should automatically update on the card in your wallet when you renew your Membership.
I'm having issues downloading my digital card. What do I do?
I didn't get an email with my digital card
Check your spam folder in case the email has been sent there in error. The email will come from Cuseum, our digital card provider, not the V&A. If you still can't find it, email the Membership team at membership@vam.ac.uk to arrange for another email to be sent to you.
I can't find my card on my phone
If you have an iPhone, the card will automatically download to your Apple Wallet. Check the Apple Wallet app for your new card (scroll through any cards that are already there). If you have an Android, you'll need to check your Google Wallet app or Wallet Union app depending on which wallet app you use.
Who are Cuseum and what personal data will the V&A be sharing with them?
Cuseum are a software company based in the USA who are supplying V&A digital Membership cards. They are a certified member of the Data Privacy Framework and adhere to core data protection principles.
The V&A will send your first name, last name, Membership level/scheme, Member number/ID, and Membership expiry date to Cuseum via a secure transfer method. The V&A has completed a transfer risk assessment and signed an international data transfer agreement with Cuseum, to ensure the protection of your data. For more information please see our privacy notice and the Membership terms and conditions.
If you do not want your data to be used by Cuseum to create a digital card, email us as soon as possible at: membership@vam.ac.uk.
Gift Membership and extra card holders
I have bought a Gift Membership. Will a card be sent to the recipient?
Physical Membership cards are posted within ten working days to the address specified in your order.
If you have provided us with an email address for the recipient, they will get an email from Cuseum (our digital card provider) two weeks after your purchase. If you opted to have the Membership pack sent to you, this email will be sent to the gift recipient 30 days after you purchased the Membership so we don't spoil the surprise.
I have a Membership with an extra cardholder. Will they get a digital card?
Yes. If we have an email address linked to the extra cardholder's account, they will also receive an email with a link to download their own digital Membership card.
Contact us
Email us or call
Email membership@vam.ac.uk or call us: +44 (0)20 7942 2271.
Write to us
V&A Membership Office
Victoria and Albert Museum
South Kensington
London
SW7 2RL
In the museum
In V&A South Kensington there are Membership Desks in the Grand Entrance and the Members' Room.
You can also amend details, buy or renew a Membership at the ticket desk or in any of our shops.