Beatrix Potter waterlily tote bag

Delivery

Our standard delivery charges and estimated timescales are as follows. Selected product exceptions apply; see product details. International deliveries may also be subject to customs fees or taxes upon arrival, which are your responsibility.

Custom prints

Each print is made to order and dispatched separately to other V&A Shop products, for UK delivery only. The charges and estimated timescales below are in addition to our standard delivery charge when bought together with a V&A Shop product. However, delivery is free for all orders over £60.

Returns

We hope you are happy with your V&A Shop purchase. However, if you are not, most items are eligible for a full refund if returned within 28 days of receipt.

Refunds are offered for items in an unused, unopened condition, and with original packaging – with exceptions as below. This does not affect your statutory rights.

The following items are excluded from our returns policy and cannot be refunded unless faulty, damaged, or not as described:

1. Custom prints and other items made to your specification or personalised;
2. Items that have been sealed for hygiene reasons, where the seal has been broken, such as beauty products, soap, pierced earrings, hosiery, socks, sunglasses and face coverings;
3. Perishable or edible items such as flowers or food;
4. Memberships, tickets for exhibitions, bookings for events and courses.

For full details, visit our Delivery & Returns page.