The Story of Alice

Delivery

Our standard delivery charges and estimated timescales are as follows. Selected product exceptions apply; see product details. International deliveries may also be subject to customs fees or taxes upon arrival, which are your responsibility.

Please note: New orders are now likely to arrive after Christmas. For last minute gifts, visit our museum shops until 23 Dec, or explore our digital options such as V&A Membership.

Custom prints

Each print is made to order and dispatched separately to other V&A Shop products, for UK delivery only. The charges and estimated timescales below are in addition to our standard delivery charge when bought together with a V&A Shop product. However, delivery is free for all orders over £60.

Returns

An extended returns window is granted over the Christmas period. Orders placed from Friday 1 November 2024 can be returned until Monday 20 January 2025.

We hope you are happy with your V&A Shop purchase. However, if you are not, most items are eligible for a full refund, subject to the criteria below. Refunds are offered for items in an unused, unopened condition, and with original packaging – with the following exceptions. This does not affect your statutory rights.

The following items are excluded from our returns policy and cannot be refunded unless faulty, damaged, or not as described:

1. Custom prints and other items made to your specification or personalised;
2. Items that have been sealed for hygiene reasons, where the seal has been broken, such as beauty products, soap, pierced earrings, hosiery, socks, sunglasses and face coverings;
3. Perishable or edible items such as flowers or food;
4. Memberships, tickets for exhibitions, bookings for events and courses.

For full details, visit our Delivery & Returns page.